Support and technical service
Something not working? We will help fix it
Report a problem with a device, sensor or platform. The builder guides you through the key details and your ticket goes straight to the Starcont support team.
It has reached the Starcont support team (support@starcont.pl). We will reply to the e-mail address you provided. If it is urgent, call +48 660 707 535.
Before you write
Quick diagnosis of common problems
The device is not sending data (offline)
Check that the device is charged or powered, switched on and has network coverage where it is parked. Once coverage returns, stored data is usually sent automatically. Include the IMEI and the time of the last report in your ticket.
No GPS position or the position is inaccurate
GPS needs a view of the sky. Inside a building, a steel container or under a metal roof the position may be approximate or stay at the last known location. Check where and how the device is mounted.
I cannot sign in to the platform
Make sure you are signing in to the right platform (Apps menu) and check your login and password. Use the password reset option on the sign-in page. If the account is locked, report it in the form.
Alarms or notifications are not arriving
Check the notification settings in the platform and the app (e-mail, SMS, phone notifications) and your spam folder. If the settings are correct, describe which alarm is missing and when it should have appeared.
The padlock or seal will not open
Check that Bluetooth and location are enabled on your phone, that you have permission for this device and that its battery is charged. In an urgent situation, e.g. when cargo is waiting to be unloaded, call +48 660 707 535.
Where do I find the device IMEI or ID?
Usually on the label on the housing or packaging and also in the platform, in the device list or device details.
Support ticket
Describe the problem
1What is the problem about?
2What is happening?
3Device details
4How urgent?